I've said that employee engagement is the responsibility of the organization, managers, and employees. Employees ought to know what personally drives them to feel engaged, what factors cause them to give their discretionary best. If something is amiss at work, they can explore what’s missing. The same goes for talents and strengths.

What I mean is, employees ought to know what feeds their engagement. Just as one employee may feel most connected at work if she has a best friend there,...