Engaged employees are dedicated, emotionally connected, and willing to give their best, discretionary effort. The problem is, most of today’s employees aren’t engaged—they’re either disengaged or actively disengaged—and that negatively impacts everyone.
But engagement isn’t a static number. By taking practical steps forward, you can increase employee engagement and receive the remarkable benefits of an engaged workplace. And when that happens, customers, employees, and the organization wins. Everyone will thank you.
Creating an engaged organization, just like creating a healthy team, doesn’t happen by chance. It takes design and effort. Once you understand the drivers of engagement, you must decide what will work in your context, within your means. That’s because a one-size-fits-all approach won’t do—what works for one organization may not work for another.
Build an engaged organization by designing concrete action steps for your organization. Engagement isn’t just the work of the employee or the manager or the organization; it takes all parties working together. Customize engagement principles for your context. Your mission, your people, and your customers are worth it.